Shipping policy

At Cat Marine LLC d/b/a Cat Marine Parts, we strive to process and ship orders as efficiently as possible. By placing an order, you agree to the terms below.

1. ORDER PROCESSING

  • Orders are typically processed within 1–3 business days
  • Processing times may vary depending on product availability
  • Orders placed on weekends or holidays will be processed the next business day

We reserve the right to delay processing for:

  • Fraud verification
  • Address confirmation
  • Inventory checks

2. SHIPPING METHODS & DELIVERY

We ship via major carriers including UPS, FedEx, USPS, and DHL.

  • Delivery times are estimates only and not guaranteed
  • Expedited shipping applies to transit time only, not processing time

We are not responsible for:

  • Carrier delays
  • Weather disruptions
  • Service interruptions

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Weight
  • Dimensions
  • Destination

All shipping charges are non-refundable once the order has shipped.

4. RISK OF LOSS & DELIVERY

All shipments are FOB Origin.

👉 Risk transfers to the customer once the package is handed to the carrier.

We are not responsible for:

  • Lost packages marked as delivered
  • Theft after delivery
  • Incorrect shipping addresses provided by the customer

5. ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses may incur additional shipping charges
  • Address changes are not guaranteed after order placement

6. INTERNATIONAL SHIPPING

We ship worldwide.

International customers are responsible for:

  • Customs duties and taxes
  • Import fees
  • Clearance procedures

We are not responsible for:

  • Customs delays
  • Seized shipments
  • Additional import charges

7. FREIGHT FORWARDERS & THIRD-PARTY SHIPPING

If you use a freight forwarder or third-party shipping service:

👉 All responsibility transfers once the package is delivered to the forwarder.

We are not responsible for:

  • Damage after delivery to forwarder
  • Lost items after handoff
  • Misrouting by third parties

8. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged:

  • You must notify us within 48 hours of delivery
  • Photos of packaging and item are required

If a shipment is lost in transit:

  • We will assist in filing a claim with the carrier
  • Resolution is subject to carrier investigation

9. PARTIAL SHIPMENTS

Orders may be shipped in multiple packages depending on availability.

10. ORDER HOLDS & VERIFICATION

We reserve the right to hold shipments for:

  • Fraud screening
  • Payment verification
  • Security concerns

Failure to provide requested verification may result in order cancellation.

11. SHIPPING RESTRICTIONS

We reserve the right to:

  • Refuse shipment to certain locations
  • Cancel orders deemed high-risk

12. CONTACT

For shipping questions:

purchasing@catmarineparts.com